shipping FEES

returns & refunds

IMPORTANT

IF YOU LIVE IN A UNIT, APARTMENT OR FLAT ETC. PLEASE DO NOT FORGET TO INCLUDE YOUR UNIT NUMBER; IT WILL BE RETURNED TO US DUE TO AN INCOMPLETE ADDRESS. IF THIS HAPPENS YOU WILL NEED TO RE PAY POSTAGE FEES TO HAVE IT RE SENT OR WE WILL CANCEL & REFUND YOUR ORDER MINUS THE SHIPPING COSTS.

ALL ORDERS ARE SHIPPED WITH AUSTRALIA POST

DISPATCH TIMES

THE FOLLOWING TIMES ARE FOR ORDERS PLACED UNDER NORMAL CIRCUMSTANCES.

ALL ORDERS PLACED BEFORE 3PM AEDT; FROM MONDAY TO SATURDAY WILL BE DISPATCHED THE NEXT BUSINESS DAY (EXCLUDING PUBLIC HOLIDAYS).

ORDERS PLACED AFTER 3PM AEDT ON SATURDAYS & ANY PLACED ON SUNDAYS WILL BE DISPATCHED WITHIN 2 BUSINESS DAYS

(USUALLY ON A TUESDAY).

  • EXPRESS, 1-5 BUSINESS DAYS FROM DISPATCH : $11.50, FREE FOR ORDERS OVER $65AUD

  • TRACKED, 14-21 BUSINESS DAYS FROM DISPATCH: $11.50, FREE FOR ORDERS OVER $65AUD

  • TRACKED, 14-28 BUSINESS DAYS FROM DISPATCH: $17.95

  • TRACKED, 14-28 BUSINESS DAYS FROM DISPATCH: $19.95

  • TRACKED, 14-21 BUSINESS DAYS FROM DISPATCH: $21.95

  • TRACKED, 14-28 BUSINESS DAYS FROM DISPATCH: $15.95

  • TRACKED, 14-28 BUSINESS DAYS FROM DISPATCH: $16.95

  • IF YOU HAVE NOT RECEIVED YOUR ORDER AFTER THE ALLOCATED DELIVERY TIMES OUTLINED PLEASE CONTACT US & WE WILL LOOK INTO IT FOR YOU.

    IF YOUR PACKAGE IS RETURNED TO US DUE TO AN INCORRECT SHIPPING ADDRESS, WE WILL CANCEL YOUR ORDER AND REFUND YOU MINUS SHIPPING FEES.

    IF YOUR PACKAGE IS DELIVERED TO YOUR LOCAL POST OFFICE & YOU FAIL TO COLLECT IT WITHIN THE REQUIRED TIME FRAME & IT IS RETURNED TO US; WE WILL CANCEL YOUR ORDER AND REFUND YOU MINUS SHIPPING FEES.

  • IN THE EVENT THAT YOUR ORDER IS DEEMED “LOST” BY AUSTRALIA POST YOU WILL RECEIVE A FULL REFUND INCLUDING ANY SHIPPING FEES. WE WILL PROCESS YOUR REFUND ONCE AUSTRALIA POST FINALISES THEIR INVESTIGATION (IN THE SMALL CHANCE THEY MAY FIND IT). THIS CAN TAKE TIME SO PLEASE BE PATIENT WITH US AS THIS IS NOT IN OUR CONTROL.

  • NO LONGER WANT YOUR ORDER? DON’T STRESS! WE HAVE A 30 DAY RETURN POLICY; CHARMS MUST BE UNUSED & IN THEIR ORIGINAL PACKAGING. ANY SHIPPING FEES ARE NON REFUNDABLE & RETURN POSTAGE IS TO BE PAID BY THE CUSTOMER. TO INITIATE A RETURN, PLEASE CONTACT US.

  • IF YOUR REFUND IS APPROVED, YOU WILL BE REFUNDED THROUGH YOUR ORIGINAL PAYMENT METHOD. PLEASE NOTE, IT CAN TAKE UP TO 10 BUSINESS DAYS FOR YOUR BANK TO PROCESS YOUR REFUND.

  • ALTHOUGH WE THOROUGHLY CHECK ALL CHARMS FOR ANY DEFECTS BEFORE POSTING ORDERS OCCASIONALLY A FAULTY CHARM MAY SLIP THROUGH OUR QUALITY CHECKS. PLEASE EMAIL US TO INITIATE A PROMPT REFUND ONCE PROOF IS PROVIDED.

  • IF YOU HAVE RECEIVED A REFUND IT CAN BE DUE TO A NUMBER OF REASONS. ONE COULD BE THAT YOU HAVE PLACED MULTIPLE ORDERS WITH US AND WE ARE ABLE TO REFUND THE SHIPPING COSTS OF ONE OF THEM AND POST YOUR ORDERS TOGETHER. THE OTHER COULD BE DUE TO AN OUT OF STOCK ITEM. WE VERY RARELY OVER SELL OUR ITEMS BUT IT CAN POSSIBLY HAPPEN DUE TO FAULTY STOCK ETC. AND IN THIS CASE YOU WILL BE PROMPTLY REFUNDED.