FAQs

  • We currently ship within Australia, new zealand, uk, us, canada, japan, singapore, france & fiji. However we will ship worldwide as long as australia post is able to. if your shipping country is not listed feel free to email us & we can provide you with a personalised shipping quote.

    keep in mind international shipping can be very expensive particularly to europe but we try our best to keep the costs as low as possible.

  • ACCURATE SHIPPING PRICES & TIME FRAMES CAN BE FOUND HERE.

  • no we do not.

  • we are a home based business located in south east, melbourne.

  • UNFORTUNATELY SOME OF OUR CUSTOMERS MAY EXPERIENCE DIFFICULTIES CHECKING OUT VIA THE LINKs from our social media pages. IF THIS IS THE CASE PLEASE OPEN OUR WEBSITE DIRECTLY ON YOUR INTERNET BROWSER TO PROCEED WITH YOUR ORDER. YOU MAY ALSO FACE ISSUES IF YOU TRY CHECKING OUT WITH AN “OUT OF STOCK” ITEM IN YOUR CART; PLEASE REMOVE THE ITEM THAT IS OUT OF STOCK & CONTINUE CHECKING OUT.

  • WE ACCEPT ALL MAJOR CREDIT CARDS, APPLE PAY, PAYPAL & AFTERPAY (AFTERPAY IS CURRENTLY ONLY AVAILABLE FOR CUSTOMERS BASED IN AUSTRALIA).

  • WE REGULARLY POST DISCOUNT CODES ON OUR instagram @CHARMGOALS, SO MAKE SURE YOU’RE FOLLOWING US TO STAY IN THE LOOP.

  • IF YOU HAVEN’T RECEIVED YOUR EMAIL CONFIRMATION PLEASE CHECK YOUR JUNK MAIL INBOX, IF YOU HAVE ENTERED THE WRONG EMAIL ADDRESS AT CHECKOUT PLEASE contact US.

  • NO, WE ONLY OFFER POSTAGE VIA AUSPOST. FREE SHIPPING APPLIES TO ALL AU & NZ ORDERS OVER $65AUD.

  • YOU CAN SIGN UP TO BE NOTIFIED WHEN AN ITEM COMES BACK INTO STOCK.